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Service & Support on Your Automation Journey

Getting started with cobot automation can be simple, but long-term productivity often requires expert partnerships. Are you building a team to support you online or onsite to ease any complications?

Tune into this webinar to hear from two cobot experts as they explore the service and support strategies they utilize with UR cobots. Together, they will cover the essential tools and resources needed to produce long-running productivity increases at your facility.

Key Learnings:

- UR Service Offerings

- UR Customer Support Avenues

- Benefits of optimizing your cobot through UR Performance

Speaker

Karl Sheppard

Regional Head of Customer Service

A 20-year veteran of industrial manufacturing, Karl Sheppard currently works as Regional Head of Customer Service for North America with Universal Robots.  With more than 15 years’ as a skilled automation engineer, systems integrator and maintenance manager,  Karl is an expert in understanding the customer experience requirements of service and support. He holds an electrical engineering technologist degree from the College of the North

Matthew Tyler

Customer Support Engineer

Matthew Tyler comes from a background of welding and technology. He started his career in the welding field where he worked for 8 years years before transitioning to a machine building role. Matthew started working at Universal Robots in 2021, on the customer service team, based out of the Midwest. His main focuses at Universal Robots are robotics, cobot deployments, and troubleshooting.

Service & Support on Your Automation Journey

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Date & time
On-demand
Language
English
Price
Free
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